Bad service

I requested a trip today ,27March. 2025.The driver accepted my request.Never picked me up but I could see he went to my drop off then took my fare.I reported this to Uber but they said they can't refund me.This emailing service should be banned and discontinued as it's not the first incident of theft and dishonesty.On few occasions they took money from my account and never refunded it when a driver cancels.These people are ****** really.