BAD SERVICE - DRIVER CANCELLED TRIP BUT UBER DEDUCTED FULL FARE FROM MY ACCOUNT

I booked an uber for my child from Southgate to Cresta. Uber reserved the funds on bank account. The Driver cancelled the trip. I could not book another trip as i did not have sufficient funds in my account. I phoned Uber support and spoke to two people. Who was most unhelpful! In times that we live in with abductions, kidnapping, ****, ******, i was freaked out and panic i just want to get assistance like a voucher or something to book another trip. But all they kept saying was phone your bank VERY BAD SERVICE!!!