Bad service and UNREASONABLE charges

<p>Good day,</p> <p> </p> <p>On saturday afternoon, around 05:16pm i requested an Uber pick up from Inanda club to 102 Rivonia. i waited a good 15min for the Uber to arrive and i could track the car where it was it kept on giving me update that the driver will be arriving in 1 min, and I saw the car was at Forrest street but it was moving and i called the driver at 05:21 on number + ********** 9703 so that I can meet him by the entrance as I was tired but his phone was off. i walked towards the gate at Inanda and i asked securities if was there a car arrived for a pick up but they said no. So I walked outside of the venue and there was no car waiting there by then it was 17:27pm and I checked my phone and i had recieved an email saying im charged R25.00 and my Uber has been cancelled.</p> <p> </p> <p>1. But question is why the driver arrived there why he didnt call me to check which entrance was i standing at? as that is their standard procesure for this business.</p> <p>2. Why am I being charged for services I didnt use and i was not the one on wrong as I waited a good 15 min and recieved no communication from driver when he arrived</p> <p>3. I demand refund of the R 25.00 charged plus exta service fee that was charged when this transaction went off my card.</p> <p>4. I demand Uber to resolve this matter with emmediate effect!</p> <p> </p> <p>UNHAPPY PASSENGER, THAT CHARGED FOR SERVICE I DIDNT USE - BAD SERVICE!</p>