BAD SERVICE AND ********

I requested for uber to pick up my parents at Durban harbour.And my request was cancelled 3 times without any explanation. the 3rd person Sanele called my mom then the next thing the trip was cancelled without a reason for cancellation and money was debited already from my account. Is this a way of treating paying customers , my parent were waiting for a ride that never came . Until i organised another ride for them . Now my money is gone , no explanation . This is a digitising way of treating customer. I will not be using Uber anymore because of their poor services , and the fact that there is not number that you can contact as a customer but log a complain on the the app sucks big time . I WANT MY MONEY BACK