BAD CUSTOMER SERVICE BY UBER

I used Uber for 2 trips on the 6th of December. On my second trip I left my phone in the Uber. I have always used my Uber account overseas and this is the first time I have used it in South Africa. I don't have my phone (it is in the UBER car) to use the app to log the missing item. So I logged various queries on the Uber website to please contact the driver about my phone, but they take forever today is the 8th and still, they cannot tell me whether they were able to contact the driver or not. For some reason if I open UBER on my laptop it says I haven't taken any rides. I have used UBER for more than 14 years now. It is very difficult to speak to someone in person about your problem at UBER. The telephone number listed for South Africa is not in use anymore. This is a nightmare!!!! Very bad customer service.