Bad Bad Service AGAIN!!!!!!!!!

<p>I am utterly disappointed in the service that I have received from Uber yesterday!!!!</p> <p>I was a very frequent user of your service in the past, but due to a bad experience with a driver that left without picking me up, I was hesitant to use your service again.</p> <p>Yesterday, I decided to give you another chance, seeing how I had a R25.00 credit that was given to me due to the previous muck up. WOW what an idiot I was for doing that!!! Let me list what went wrong:</p> <p>1. Your initial pick up time showed 6 min when I ordered the cab, until the driver decided that he was going to drive in the opposite direction.</p> <p>2. I then needed to call the driver to explain to him how to get to me (should they not know this?)</p> <p>3. Then the driver got lost, went to the wrong location, this after more than 10 min of waiting.</p> <p>4. I then needed to call the driver again, 2nd call to find out where he was.</p> <p>5. I had to again give the guy directions to where I was.</p> <p>6. After watching the driver go off in the wrong direction again, I had to call him a third time.</p> <p>7. The driver then explained that my GPS position was not showing him where I was.</p> <p>8. I decided to cancel the trip in order for me to make another request to try and sort out the GPS issue (I was charged R25.00 for helping your *********** driver find me).</p> <p>9. I then called the driver again, count them, this was the 4th and final call.</p> <p>10. He said that the GPS was working and that he was on his way (22 minutes after my first request).</p> <p>11. The next day (today) I get a bill of R31.00 on top of the R25.00 I paid before….. WHOH R56.00 for UBER X? Way too much even if I was only charged the R31.00!</p> <p>12. I went to look at the map (attached above) and it looks like it was drawn with something, and not an actual route.</p> <p>13. I took the liberty of checking the KM rating they gave me (2.66KM) against the same route on Google maps as per this link: https://www.google.co.za/maps/dir/''/-26. ********** ,28. ********** ********** ********** ,28.039239,16.75z/data=!4m7!4m6!1m3!2m2!1d28. ********** !2d-26. ********** !1m0!3e0 (https://www.google.co.za/maps/dir/''/-26. ********** ,28. ********** ********** ********** ,28.039239,16.75z/data=!4m7!4m6!1m3!2m2!1d28. ********** !2d-26. ********** !1m0!3e0)</p> <p>14. The Google map shows 1.5 KM, which is what I am used to, but not with this guy obviously.</p> <p>So I don’t know what the hell it is that you guys were up to, but to me it seems like you were deliberately trying to make my life hell….. well done, you succeeded.</p>