Bad Bad service

I requested a ride on the 4th of April 2022. I did not reach my destination because we got involved on a car accident whilst on the ride. I almost lost my eyes . I encountered injuries to a point that I will never ever ne or look the same. My facial nerve is damaged my eye is dislocated.... because I didn't reach my destination the fare costed me 5x the money they were suppose to charge me. I've reported this more than 4x . They don't even bother to envestigate nor did I receive a courtesy call from Uber since the accident. All I get is one automated service. Uber doesn't care about its clients. Of which I'm a loyal customer. I use Uber to work and back home everyday. I've sent more than 3 emails. I've called twice. I want my money back.

SUBMITTEDYour conversation with Uber

Monday, April 4, 2022 at 5:52:07 PM · Uber Go

Hi Noluthando,

The upfront fare shown in the app is based on the exact locations entered at the time of ordering.

We’ve reviewed this, and your destination did not match the one entered when requesting this trip. This caused a difference in the fare.

In the future, if you want to change the drop-off location, we would recommend that you change it in the app by following the next steps:

(1) Open your Uber app and you should see the details for the ongoing trip.

(2) Swipe up on the screen.

(3) Click on 'Add or change' next to your destination.

(4) Select the '+' symbol to add multiple stops.

Hope this helps, and thank you for getting in touch.

Sent by Uber Support on Friday, April 29, 2022 at 9:15:32 AM