Bad attitude

On the website, Uber advertises a twenty four hour call center service, this is is not the case. It's actually 10am to to 10pm. I don't believe uber is the premium brand it puts itself to be, I was not promptly helped,when I called first-time. A huge frustration is getting hold of Uber outside the app. It's surprising that you have a twenty-four hour service for drivers but no support. I shudder to think what kind of emergencies I could have later and not be helped. I saw no urgency on the part of uber or its policies to help its customers. People use uber for safety. But if that's not there anymore it's as good as taxi