Awaiting Refund for months

<p>I report on the 25 May 2016 that I have unknown debits appearing on my account from Uber that were not requested by myself. I was referred to my respective bank to dispute these transaction to which my bank responded that these transaction could only be disputed with the merchant in question. Fearing for the security of my account due to the lack of information that Uber could give me regarding this breach, I closed my credit card facility and moved to another bank. It is only on the 28 July 2016 (2 months later) that Uber then responded to advise that there was indeed a security breach and that they were going to refund me for the transactions that occurred. I advised that my credit card to which the transactions were made is closed. They have referred me back to the respective bank to which the transaction could not be located as there is no destination account for the funds to go into. This service is pathetic, disgusting and utterly frustrating. I have tried being as cooperative as possible with Uber but clearly they do not have very good reading s****s as I have fundamentally pointed out all of the issues that they are only now registering. I have over 25 different transactions worth over R700 still not refunded. You guys shock me with how unprofessional and slow your processes are. I am tired of the excuses as lame as they are. I want service!! I cannot even call to resolve the issue but must rely on emails that are rep**** to on a weekly basis. I am now seeking either action on your part or I shall refer to a high authority.</p>