Appalling and Unbecoming Support Services

I believe I misplaced my phone in an Uber ride on the 24th of June 2022. Upon realizing that I did not have my phone, I called Uber Support and was told that I'd be contacted within 24 hours with regards to the matter. I did my own tracking using the Samsung Find My Mobile platform and saw that my phone is moving about the area. 24 hours has elapsed and I have not received so much as a peep regarding my issue. I had to call back to find out what the issue is. I was told that the issue is i'n review' and that the driver will contact me on the number I have provided. Why did I have to call back to find this out? How can I be certain the driver will call back? What happened to the feedback I was to receive within 24 hours? I will concede to negligence on my end and admit I should be more wary regarding my personal belongings in an e-hailing service vehicle, but this support is so terrible, it is as though they could not be bothered. If you want a ride from A to B, then Uber is amongst the best services to use, but should issues arise, the support is really bad. I shudder to think how a more serious issue would be handled if such a simple issue cannot be handled timeously. Support is able to tell me the exact time of the trip, the exact locations from where I was picked up and dropped off and the driver's name. Where is the difficulty in simply calling that driver, getting the status regarding my phone and then communicating with me a way forward? Hugely disappointed.