Angry and annoyed customer

On 6th June i booked a ride and paid with my card and i cancelled before my ride arrived and i was charged cancellation fee of R10. and in 2 minutes i rebooked but i realised that my money is not credited back, as a result i paid cash for the 2nd ride. I have not received my money that was debited for the ride that i cancelled and im so annoyed and disgusted by Uber because does it mean we should stop using card at all to avoid such, today its 16th June and im still waiting for my money.