ANGERED CUSTOMER

My partner lost his phone and is trying to contact the Uber driver who has not been responding to us or Uber. In my opinion there should be stricter checks on the app for situations like these. It has been 3 hours and Uber still has not been able to get in contact with their own driver HOW???? HOW IS THAT EVEN POSSIBLE? We have his number plate and information but he is not a South African and we all know how these things go. That phone contains so much information that is essential to our livelyhoods. We don't even know how we are getting home tonight. I want Uber to take accountability and assist us more promptly. We will be making a case and exposing the drive on all social media platforms.