An über mistake on Uber’s part!

My son has been charged R99,99 for an Uber Pass subscription he has not subscribed to. He reported this error on the same day. After persistently following up, the foreign call centre claims they sent him an email (still waiting for this to arrive), but can stop the monthly subscription on their side. However, they cannot refund the first payment. This smells fishy and does certainly not comply with the Consumer Protection Act. Imagine if they did this with just 10 000 customers: they would pocket a neat R1 million! We have deleted the App and will never use Uber again.