An Uber bad experience!

<p class="MsoNormal">I am incredibly furious about an Uber I called for, requested cancellation and was charged for last night.</p> <p class="MsoNormal">At around 6:15pm I called for an Uber which I do every day, I waited at my regular pick up spot and Thabang responded and accepted my request. This was convenient for me as he was only a block away in Melrose Arch and coming in my direction.</p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->At 6:19pm I called Thabang as I could see on my App that he had driven past me and that he was on his way out of Melrose Arch. I spoke with him and told him to turn around as I was in front of FNB. He agreed, and said he would come back to my position.</p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->I glanced at the app again and could see that he had not turned around and that he continued to drive away from Melrose Arch. Therefor I called him again at 6:22pm this time I asked him to cancel the trip as he was now inconveniencing me. He understood my request and said he would cancel the trip.</p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->A few minutes later I glanced at the App again and could see that he was well into Highlands North now – far from Melrose Arch. I called him again at 6:29pm and this time I demanded that he cancel the trip as I refused to be billed for his unexplainable and illogical driver behaviour. He again agreed that he would cancel the trip.</p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->Only much later at 6:36pm was the trip finally cancelled and I was absolutely furious at this time at the ridiculous effort I had to go through to cancel a Uber cab and order another Uber trip.</p> <p class="MsoListParagraph" style="text-indent: -.25in; mso-list: l0 level1 lfo1;"><!-- [if !supportLists]--><span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;">·<span style="font-stretch: normal; font-size: 7pt; font-family: 'Times New Roman';"> </span></span><!--[endif]-->Finally - to exacerbate my fury I received a bill for the cancelled trip of R 25</p> <p class="MsoNormal">I submitted complaints on the App about the driver and my experience immediately after the grievance.</p> <p class="MsoNormal">I have not received any response or feedback from Uber thus far which is completely unacceptable. And because of this and the unfair billing for Ubers bungling driver I will be complaining on Social media.</p> <p class="MsoNormal">This is very poor service and I am very frustrated - it is not the R25 that matters but the principle of the erroneous billing and the woefully *********** driver who is also guilty of being dishonest.</p> <p> </p> <p class="MsoNormal">If you are not going to respond to my complaint then at the very least refund my R25.</p>