IG
Irene G

1 reviews | Active since Mar 2009

23 Mar 2016, 08:25

AMAZING SERVICE!

I left my Samsung phone in an Uber cab last Thursday. I contacted Uber to try retrieve the phone. I checked emails on Sunday to see if the phone had been found and to my horror noticed that whoever had picked up my phone in the cab had been travelling around Joburg on my profile using my credit card. I emailed Uber and had numerous responses from Harriet on both a Sunday and the public holiday on Monday to resolve the issue.<br> <br> The phone has not been found, but Harriet quickly changed my account settings on her side and arranged the refund of all the trips traveled by the ***** since my last one on Thursday evening.<br> <br> Thank you Harriet and Uber for outstanding service.

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Replies (1)
Uber
Uber's reply29 Mar 2016, 09:41
Official
Hello ireneg,

Hi Irene,

Thank you for the great feedback here.

Its great to hear amazing stories from riders about their amazing experiences using Uber.

We hope you have many more amazing Uber experiences

Best

Uber Joburg