Allow *****ulent use of your banking information

The company allows *****ulent activity and makes no attempt to rectify it. I noticed a bank charge for Uber from my bank account and immediately flagged it as suspicious. When I reported it to Uber and their faceless customer support, I was told another customer had added my bank details to their account. They somehow managed to do this with no security steps required by Uber. They told me to contact this “Andres” and resolve it, but no matter how many times I told them I did not know the person, they just copied the same response over again. When I asked for the contact details of this person, they cited their privacy policy.

Seems it is okay for a person to use your money and bank account, but it’s not okay to know them or have their details. They have said they removed my banking information from that person’s account, but no further action has been taken, I must take it up with my bank. I have reported the *****, and cancelled my cards, but find it shocking at the poor mishandling of this issue by Uber.