1 reviews | Active since Mar 2015
All UberX vehicles in use
After using Uber to travel to a wedding on Sunday November 1st at 15:00 , from Eagle Canyon estate to Avianto wedding estate both in JHB, approx 15km drive, i was left disappointed and frustrated when i tried to use Uber to get back to Eagle Canyon again. Uber failed to deliver on their value proposition/lift service from around 11.30pm all the way until 2.30am. i tried endlessly to call an Uber car off the app for the 3 hour period to no avail. <br> <br> The whole time i was told by the app there were no cars/drivers available. i was left very frustrated that no explanation was offered, no reasoning or alternative steps to take. if there no drivers that can assist, where's the functionality that can give me an estimate of when a car will indeed be available? or what is the best step to take to get a lift home? or even just why there are no cars in the area at that time. perhaps a warning message to say \we know this area
Hi Desmond,
Please could you contact us via help.uber.com so that our support team can look into this for you? They will be able to respond via that channel.
Regards,
Uber Joburg
Hi Desmond,
Please could you contact us via help.uber.com so that our support team can look into this for you? They will be able to respond via that channel.
Regards,
Uber Joburg
