*********** agent and service

Could not get hold of driver to return lost item. Used support agent which was a nightmare. I had to continuously pester the agent (Youseef) for feedback and repeatedly told they awaiting a response from driver. Iwas given a generic reply each time like you speaking to a child repeating the same thing over and over and not sinking in his head. I left the last message and after 2 days I sent a message again for feedback. More than 48 hours for a response which was then relayed to me that the item cannot be retrieved and cannot be located. This is spaning over a week back and forth. He then tells me to to report theft and tries to close ticket. I had asked for upper managment etc and he did nothing just sat there and responded like he didn't care at all. No common sense or even basic logic in any approach to handle the issue at hand ,delayed and unresponsive to feedback. Is this how a multimillion dollar company works. Absolutely appalling service. He then continues to try and close the ticket without a resolution an absolute disgrace. Is this the kind of people you hire as support agents who dont know how to do their jobs., terrible. Your company pushes all liability on customers and your agents are useless. Worst support ive experienced in my life. No resolution to date and no senior management stepping in to deal with matter. If you ever need to retrieve an item forget it it will never return or have any course of action inside urber as its pass the buck game happening in your center. If I could rate this lower I would tahtsbhow terrible your company has become