Added charges

Yesterday I booked a trip from Cape Town International Airport (initial fare: R145). During the booking process, I was presented with a screen asking "Got a lot of luggage?" but there were no YES or NO options — only a “Proceed” button. Clicking “Proceed” was the only way to complete the booking, after which the fare increased to R198.

We did not have a lot of luggage — only one small bag — and I wasn’t given any way to opt out of the added charge. This morning I tried everything to get support to help with the issue, but there is NO way to contact Uber. The in-app help section is also useless.