Account Disabled and no response back from support

Requested my account to be re-activated as for some unknown payment error reason my whole account was disabled, I couldn't even login to check the issue. Mailed support and 5 days later still waiting for someone to contact me back. I told them that have a broken shoulder and cannot drive myself anywhere, I am reliant on uber at the moment. What I did notice is that I didn't change the profile from my business to personal when I ordered the last ride from, so if there was some payment error, then the app should at least allow me to still log in and change to charge to my personal account, it should not completely disable where I cannot even login to the application to be able to fix the issue. The response i received was - be patient, someone will contact you. So I have switched over to Taxify now, very disappointed with UBER after being a very loyal customer, shocking service.