Account blocked and no solution

Friday I tried to book Uber. My current credit card linked to Uber was expired and as I tried to add a new card Uber disabled my account. I sent an email to the [Email Removed] and [Email Removed] where Anthea responded and asked for a picture of a new credit card & Armi Alipio responded saying the credit card company did not verify my card. I sent another picture of a second new credit card and since then I have not had any reply nor success.<br> I had R180 credit. <br> I would like to know when will the issue be resolved why is there no prompt solution and no replies since (I have sent many emails chasing this yet no help)