abducted fund - UBER

I prefer not to give my personal details on a public web site. However, at delivering me to my residence, I was asked to cancel the trip as the driver have a faulty phone. When we cancel trips we are penalized, which i explained. However, i used 30 minutes of my time trying to assist the driver. (This is after i had to get the driver to turn around and re direct him on a quick route to get me home) The trip never got ended, quoted trip was paid out of my bank account (R64) ( over charged) with a second trip, to an address where I DO NOT LIVE. At a time I was not out in public space. R242.00 for which the receipt I received in my email box. I used so much extra time as well to find ways to write to Uber immediately after the trip INFORMING them about my trip not being ended. as my app would not give an option to cancel the trip at the time. ( THEY SAY PREVENTION IS BETTER THAN CURE- NOT WITH UBER) The driver came to sit on the back seat where I sat to view my action I apply on the App. ( I was not comfortable with this either) Due to the trip not ending, the vehicle standing still for the period of time, there is a so called safety app I assume it is. Contacting one to ask if you are ok, they notice the vehicle standing still for so long. What would truly happen if there is a threatening situation one wonders. Bottom line is the trip was not ended despite all my various emails at UBER which informed them. Still there is extra costs deducted from my account which was not trips i take or where I reside. The information on my trip indicates the trip was recorded. This should then clarify my absence. I asked for the recording to be shared. Suddenly on the 4th of April 2025 since 31 March 2025, the matter would be investigated, due to high volumes the matter has not yet received the attention it had to. Is this in indication how problems for UBER increase? It should not be necessary to have an administrative on app journey to FIND WAYS how to contact the company directly to report matters. One has to find the emergency sections under being abducted or driver attacked you etc, to be able to find a space on the app to write emails about your problem experienced. The other alternative is to use pre decided choices to select from. which most of the time is not what your problem is about. Which is processed and you never hear from anyone again. Why MUST matters always develop to a fatal near death or death before it is regarded and valued to have a easy accessible workable system for humans to find their way around it. Clients have to pay booking fee ( but you make your own booking) you pay so called cheaper as you selected a trip with which you had to wait for sur charge ....3.9 km I was charged R64.00 + R178 = R242.00 FOR 3.9KM. With a driver that do not understand left and right directions. Have a faulty phone which do not work proper( according to him) cannot end your trip. Sorry for the phone, + he does not know what to do. Phone only connects intermittently + so much time wasted to get a simple matter sorted out. After one repeatedly informed them about the matter.***** 3.9 KM R242.00 ****** IT IS NOT EVEN a Mercedes or Audi. They have all these fees, even though you are the one doing all the work. I cannot enter an email address- they operate from a hub, making sure one cannot contact them unless they contact you on the app- Very controlled contact as it suits them.