A DISGRUNTLED CLIENT

On Monday the 5 March I was at The Village@Horison Shopping Centre and had go o the Flora Hospital for a Doctors appointment at 16:00. I logged an Uber at 15:30 and got a response to say the driver is about 5 mins away when I checked the map the driver was riding around on the outside of the centre and nowhere where I was waiting. So I was cancelled the trip. I then logged a second trip and got a response and the driver was also close by but he did the exact same thing as the previous guy. By now it was close to 16:00 so I tried contacting the driver only by mailing him but with no answers back from the driver. I was then forced to cancel the Doctors appointment. If this is the Uber service it sucks BUT WHAT REALLY IRRITATED ME IS I STILL GOT CHARGED R25-00 FROM ONE OF THE DRIVERS FOR CANCELLING THE TRIP I THINK THIS IS AN ABSOLUTE ******* I WAS IN THE CENTRE NOT WALKING AROUND THE CENTRE. THIS IS DISGUSTING AND IF THIS HOW UBER TREATS THE PUBLIC WHAT A DISGRACE.