A company I shall never be using again

<p>This is my second review in two days of Uber. My original review was due to an unexplained debit on my account, leaving my bank account empty.</p> <p> </p> <p>Yesterday I tried to get this sorted out, but quite frankly the customer service team could not care less. I was told it was a pre-authorisation hold on the amount (a couple of thousand rands), which as soon as the ride has been cancelled, or completed is returned to my account. I have been sitting with an empty bank account for 4 days now. Due to the fact that they took so long to respond in the beginning, I cancelled my bank card, and now I shall need to pay to replace it (which I will demand from Uber).</p> <p> </p> <p>The fact that their customer service team can act like there is no problem with them holding my entire balance is just shocking, it is totally unacceptable and they are extremely slow to respond, each response from a different person, basically giving me the same answer.</p> <p> </p> <p>I don't even want to know what would have happened if they had done this before my debit orders went off.</p> <p> </p> <p>They can explain it all they want, but until the money is returned to my account they are a bunch of ******* in my eyes. I will be moving over to Taxify and warning everyone against using Uber.</p>