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I received notification of money taken from my bank account referencing Uber South Africa. I contacted my bank and had to stop my bank card since I did not take an Uber ride and I am in the Congo where there aren't even an Uber service available. It is clear that ***** was committed by an Uber User. I reported this to Uber, requesting that they refund my money and remove my card details from the user that used my card. Uber responded by telling me I should investigate my family and friends and that they are not at liberty to inform me who used MY bank card to travel on Uber. I responded to Uber informing them that I had no family or friends that could have used my card to ride and requested that they make a complaint with the police of *****. They again resent their original response to me insinuating that my family is guilty of *****. Although the Uber service is very convenient, their attitude towards financial ***** on their platform is totally unacceptable.