Uber One Membership Thievery

It actually pains me somewhat to be writing this bad review as I had been using Uber for years, at least since 2018, with little hassle if any. However, this year I decided to sign up for Uber One Membership. What a bleeding disaster it turned out to be. For all of one week it was really good, what with all the ride credits and discounts, until the app updated itself and cleared all my credentials. I had to input all the standard stuff, including card details for the membership. And then a second membership got initiated. This was confirmed when twice a month a fee of R50 would be taken from my bank account, instead of just once. There was no number to call only in-app support which is first screened by a bot and then escalated. This all erupted in May 2025. In June they took two amounts. I complained and they refunded one amount. I asked for cancellation of the second membership but they insisted there was only one active membership. The hassle was not worth it. I asked for a cancellation yet payments continued to be taken from my account; July through to October. And when there were insufficient funds on the card I nominated for the membership, they proceeded to take funds from a card I only used for rides. The only way to stop the thievery was to stop my bank cards, which cost me R105 to replace one and then other I just didn't bother to replace because that would have cost at least another R120 to replace. I provided the dates of transactions, the amounts and sent them bank statements and still they insisted the were no active memberships and that they could not discuss the account with me because it was private! What a waste of space. I used to sing accolades for Uber, friends and family were encouraged by it and likewise when the failure to do the right thing set in from their side, those same people who used Uber vowed to stop. What a mockery of a sham