Zero Accountability and Zero Support from Uber Eats

I am extremely disappointed with Uber Eats and their complete lack of customer support. Yesterday I placed an order from McDonald’s through Uber Eats. The courier arrived but did not give the order to me instead, he handed it to some other person. I never received my food.

In the chat with the courier (screenshots of which I sent to support), he openly admitted that he gave my order to an “older man.” I am not an older man I am a woman, which is clear from my name in the chat. Instead of acknowledging his mistake, the courier insisted that he had “completed” the delivery just because he handed the bag to someone, even though it was the wrong person.

This order was meant for guests, so I had to reorder through another platform. As a result, I lost almost an hour and had to pay twice for the same order.

When I contacted Uber Eats support, they responded that the courier “followed their guidelines,” did everything correctly, and that my order was marked as delivered. Yes, it was delivered just not to me. I never received my food, and I never received a refund.

After several years of being a loyal customer and even paying for their additional services, this experience showed me that Uber Eats provides no real support when something goes wrong. I have now cancelled my subscription, and I will no longer be using Uber Eats. I do not recommend this service to anyone because when problems arise, they will simply ignore you.