Zero accountability

On 26 April 2024, I ordered a ChateauGateaux cake through Uber Eats. The driver kept getting lost and left without delivering the cake. Uber eats refused to take accountability after I wrote them countless messages. I ended up disputing the payment through the bank and it was reversed but Uber is still holding me liable. I can no longer use the App because they will not admit that their drivers sometimes struggled to deliver due to getting lost and language barrier. The basically say they are never wrong, it’s a ****.