Your Drivers are ******. Do Better

I got a valentines voucher from work, I tried to use it and the restaurant accepted my order. The driver went to pick me up the first time and when I tried to contact him to make arrangements to meet his number wasn't working. I texted him in the app and he wasn't online. So I reported this matter and I was refunded since my order never arrived. Then I tried again to order using the same voucher, the restaurant accepted and the food was collected by the driver then on his way to the address he cancelled and reported me as not having paid the full amount. I reported the matter to Uber and was told I will need to pay for the order even if I did not receive it because of the previous incident. This was bitter and unprofessional. You need to do better, your drivers are not trained to do client work and they don't care about the customer as long as they get paid for the delivery. DO better.