You service is becoming ****ty and you Uber is not doing anything about it. We are buying food for you driver and that has to stop

I'm really frustrated with Uber Eats. Today, I placed an order and provided clear delivery instructions, including the contact person and contact information. However, when I called my girlfriend (the person I ordered the food for), she told me she hadn’t received it. I noticed some missed calls from an unknown number, which probably means they tried to call, but the driver never went to the delivery address or the reception, as I had instructed.

It's concerning that some drivers might be taking our food, and Uber Eats doesn’t seem to care. Their customer service is nearly impossible to reach, and the complaint process feels intentionally designed to frustrate customers further. As I write this, I've been waiting over three hours for a response from their chat support, with no luck. All I got was a picture of a random pavement as so-called "proof" of delivery.