Yet another delivery issue.

Ordered from a restaurant this evening and it took very long for the food to be prepared - this I understand as it is the festive season and a Friday night. The driver then picked up the food and it said it should be 8 minutes until delivered. I checked in and the driver wasn’t moving on the map or communicating with us.

I messaged and called and no answer. My husband and I then decided to drive to where he was and found him sitting at the petrol station. He said that his bike was giving issues so we understood that these things happen but then he proceeded to delay letting us know who he was delivering to even after we showed him the app with our order. He took forever to just check his bag for our order - his friend then arrived and he decided chatting to his friend would be better than just giving us our order. My husband eventually had to go look himself.

My main issue here is that no communication was given about the delay - no message or phone call to us and Uber did nothing to address the delay. We eventually got our food 2 hours after ordering it and we had to fetch it ourselves which defeats the purpose of ordering from Uber Eats if you ask me.

This is unfortunately not the first time having issues with delivery - we’ve had the wrong food delivered as well as part of our order missing and Uber Eats never actually does anything about it. They simply just give a refund and move on - nothing is ever addressed further and no follow up is done on the issue.

With the amount of mark up Uber Eats adds to their prices, you would expect a better service.