Wrongful Charge

If I could give Ubereats a negative 1 star. I've witnessed horrible experience from my friends complaining about the horrible robotic customer service and I must say it's really horrible.

I placed an order through Ubereats on Friday the 1st of November. When I was confirming the order while loading, I noticed that the delivery address was incorrect and quickly clicked on cancel and the reason was to update response. Ubereats declined my credit at the time when I insisted I just want the same amount as a credit on the app so I can reorder. All this happens in under 5 minutes of placing the order. The request was declined due to them stating the order was already prepared and it was to compensate the restaurant and the driver. No order can be received, cooked and picked up for delivery in less than 5 minutes. I went ahead and called the store I ordered from, informing them of the issue. They advised only Uber can action the credit or change my address. I spent a lot of time trying to get that system to investigate. The order time frame alone speaks volumes. I want my refund back into my banking card because clear Ubereats is just here to ***** from people. This was my first order. Horrible first time experience. The order wasn't cheap as well. Please help me get this investigated so I can get my refund.