Wrong Pick Up location

I am writing to report an urgent issue with my recent Ubereats market order placed on March 9th. I mistakenly ordered pick up at the wrong location and immediately requested a refund within 2hrs of the order. Dispite assurances from their team to investigate, there was no progress. I have diligently followed up daily, only to be told yesterday that a refund can not be processed due to a 24hr policy. I have evidence of the timely notifications and communications that l sent to them. I ugently request the reconstruction of the refund decision