Wrong order..no support

I raised a concern for receiving an order with missing items and was told that it was not legible for a refund. I selected the contact support option but my pictures of the receipt and received order could not be uploaded. I ordered a full chicken and I received half a chicken Can you assist before I delete the app permanently on my phone. Ordered 13 Aug 2025 Shop: Honchos Port Elizabeth Halaal Order amount : R165.45