Worst UberEats experience EVER!

We ordered pizza on Friday 30 October at 18h20. UberEats kept moving the delivery time and when I queried this on the App, was informed that the restaurant was very busy and asked for more time. By 20h30, we called the restaurant who told us the order was ready at 18h36, but that no one from UberEats collected it. We called UberEats who suggested we cancel the order as a driver was clearly the problem. No other explanation. Really? Bad, bad service UberEats and I am deleting the App from my phone. I will rather use Mr Delivery in future. Oh, and the 2 x R25 vouchers you sent me as an apology, is not accepted.