WORST SERVICE PROVIDER

MY ORDER #BA551 WAS PLACED AT 10;53AM TODAY AND WAS READY FOR COLLECTION AT 11;10AM, THE UBER DRIVE PROCEEDED (INNOCENT) BY SENDING ME A MESSAGE SAYING HE IS O HIS WAY AT 11;19AM. 11;30AM I ASK HIM WHY HE HASNT SHOWN MOVEMENT FROM ROSEBANK TO SANDTON WHICH IS LESS THAN 3KM, (HE SAYS HIS CHAIN BROKE HE WILL BE 10MIN). HE THEN PROCEEDED TO GO TO MELROSE AREA AWAY FROM THE DELIVERY POINT ON HIS FRIENDS BIKE *******LY AND THEN TAKES 20MIN THERE AND EVENTUALLY STARTS TO HEAD MY WAY. HE IGNORED ALL MY MESSAGES ASKING WHY HE IS TAKING SO LONG, HE ARRRIVES AT 12;15PM WHEN UBER SAID TO ME THROUGH A POP UP MESSAGE "SORRY FOR THE DELAY, ORDER SHOULD BE AT YOU AT 11;50AM). WHAT A LIE AND USELESS SERVICE, THIS FOOD IS MEANT TO BE EATEN QUICK FAST AS IT GETS SUPER SOGGY, MY FOOD WAS INEDIBLE AND I WANT A FULL CASH REFUND FOR THE PATHETIC EXPERIENCE. THERE IS NO EXCUSES FOR THIS, SO PLEASE STOP SENDING ME UBER AUTOMATED MESSAGES ON THE APP. SORT IT OUT.