Worst Service Ever – Drivers take your food and No customer support!

I had an absolutely terrible experience with Uber Eats that I feel the need to warn everyone about. There is zero customer service from this "company", and their drivers can literally take your food with no consequences.

So on Friday night we ordered food on the Uber Eats app from two different restaurants. First order arrives within 30mins as was a small order. Second order takes a bit longer as it is for 3 persons. I keep an eye on the order via the app so that I am aware of when our order is on the way so that I can collect it once the driver arrives. After about 40mins the app indicates that the order has been collected and on the way. After a while my dogs alert me that there is someone at the gate, so I went out to check and saw the Uber Eats driver leaving. Once I got to the gate, I discovered that there is no food in sight. I went onto the app to confirm that it was indeed my order that was delivered and so it was indicated on the app that my order was delivered with a photo showing that it is infront of my gate, which was not the case. Also please keep in mind that there were no attempts to contact me via a phone call or trying to get my attention by pressing the horn of the motorcycle. The responsible driver, by the name of Tariro on the app, marked my food as “delivered” on the app, but the food was never delivered.

Trying to report this on the app was a nightmare — the system just loops me into a chatbot with the same useless response over and over. No way to speak to a human, no way to get any kind of help with a refund.

And don’t bother trying to reach them via email or phone as per their website — I sent emails and heard nothing back. It’s impossible to get hold of Uber Eats or get any resolution for your issue. They don’t care about their customers and are quick to take your money but offer no aftersales service.

This wasn’t even the first time something like this has happened to me with Uber Eats, but now I’m fed up. I’ll be contacting the CGSO because Uber Eats must start taking accountability. Drivers like Tariro know there is a hole in the system and they will take your food and get away with it, simply because Uber Eats doesn’t care.

Avoid Uber Eats at all costs. They are unreliable, and their drivers can take advantage of you without facing any repercussions. I will NEVER use them again and will also advise other people to not support this company/service.