Worst service ever!!!

Yesterday I placed an order with Burger King, Mall of Africa, through Uber eats @18:30, estimated delivery time was 19:10, paid R233 online include a tip of 10%. I waited till 19:30, try to call the driver (Alexander). He said he’s still gonna deliver another order somewhere but he‘ll be at my place in 10minutes. @19:50 he was still not arrived, I called him and he said he has so many orders, he’s gonna give one of his colleague to bring it in few minutes. I called the same number but the other person responded telling me that Alexander had a breakdown and he’ll deliver on his behalf and I should give him 10 minutes. 15 minutes later he was still not there and he was no longer answering my calls...he called me back after I tried him several times and said he’s on his way he had other orders, I asked him a customer support number, instead he hung up on me...20:35 I tried to call but no answer, at around 20:40 when I call the number again, the system said they can’t take my call cause they can’t recognize my number and suddenly I see a message that my other has been cancelled! There was no call to complain or enquire but money was gone. This morning i called Burger King but they couldn’t help, they said I must call Uber Eats to lay a complain,I have been trying to contact them ***) but their system doesn’t help at all and the voice system says they can’t recognize my number cause it’s not linked to Uber account.