Worst customer service experience ever.

I ordered food at 2:29PM. The order status showed "order accepted" 2 hours after, still showed order accepted. I chatted in to the ubereats customer service line and they are the worst. Horrible customer service. Made me feel as if I was the one who messed up. The first agent I spoke with was very rude and condescending. I wanted to cancel my delayed order as I would not have time to eat my lunch as I was at work. They told me I could not cancel as the food was already prepared by the restaurant and to just wait it out. NO SUPPORT AT ALL. I asked to escalate they told me there was no way to escalate. I asked for an email address or phone number to head office to report the ****py customer service. Please people do not order through ubereats. You will wait for your food until you're not hungry anymore.