Worse service

I had the worse service today from Uber Eats as a loyal customer I'm extremely disappointed and will never support them again.

This is extremely unacceptable and hope that this happens to one one else if there's anyone who can advise me or help us get a refund please please help.

The driver Firstly never followed instructions and never came up to the second floor he stalled time when he eventually he came I sent my male colleague down to collect the order from him , please bear in mind my colleague had my phone and the pin he refused to give my colleague the order. My colleague told him to wait his going to get me from the desk when I came down he was gone he was no where to be found I tried calling multiple times I even called the restaurant Bin Rashieds to assist me which they said they are going to call the driver they never made any effort to get back to me either. The driver took a picture of the food left on the side of the road and loaded it as proof he delivered this is extremely disgusting myself and my colleagues checked the entire perimeter there was no food left anywhere it was as he ****med us. We will take further action this food was a company order and it was paid by the company credit card. We want a full refund this is unacceptable we have many witnesses who saw exactly what happened the driver is at fault and should be help responsible for his actions.

I got a email saying that he waited 8 mins and they will not refund us , most pathetic service and we just lost R904 like it was nothing and no one will take responsibility for this if there was any food it would be understandable for them not to refund us but we received no order he was being *****ulent what happened to the food.

Extremely disgusted and will never use their service again.