WIthheld Debit Orders never returned

I ordered from KFC about 3 weeks ago. The order was cancelled by my driver who took to long to get to the restaurant and it closed.

The held debit order amount is STILL in my outstanding debit orders after 3 weeks. I have tried to contact the Uber eats support team - but its blatant they have made it nearly impossible for you to get actual assistance.

Can i have my money back thanks?