Where the fudge is my food?

I paid for food that the driver took for himself. He said he tried to make contact, and left after 8 minutes, I don't even think he got out of the car to come to the gate. He sent a message he arrived and when I wanted to contact back he left. I tried to contact Uber eats via the app stating I did not get my food. Well, the response was if the driver made attempts to contact you after 8bminutes of waiting he can cancel the order. I asked fro proof that he tried to contact me, we were home for heavens sake and my dog would have alerted us if someone was at the gate. Well, after requesting where my food was, no help. Then cheeky app sends me a, rate how your experience was, and hope you order again. ***udge. Are these people for real. I wanted a receipt and guess what, not available. Little red triangle says I must wait for 24 hours for a receipt. Not my first rodeo with these folks and now I am convinced that the folks they hire are as dense as the app. Really? You will get no refund..... Charged R290 rand, there goes my petrol for the week. Cheeky company, not great in support and service, no people interaction, just a stupid app where you raise your "concerns"