What a bad experience

First and last time ordering from UberEats

We ordered food from Golden Roc (Noordheuwel, Gauteng) at about 12:30 in the afternoon. The order took long, which granted isn't Uber's fault but the extreme backlog from the restaurants side - but there was no communication from our driver's side even when I tried contacting him multiple times

When our order finally arrived by 13:58, the driver arrived with only one package and we ordered almost R700 of food - (for 7 people). We asked him if there's a mistake and he just shrugged and said it's an issue with the restaurant we have to sort out

He never revered us to someone that can help or even mentioned what steps we could possibly take next.

I was able to send a message to the help Centre and they only rep**** 23:29, saying "In order for us to look into this, could you please specify the exact name(s) of the item(s) that were missing from your order? Once we have this information, we'll be able to assist you accordingly."

Such a bad experience, and such bad customer service. Looking at other reviews, I'm not even counting on getting a refund or even an apology