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1 reviews | Active since Feb 2011

07 Jun 2022, 21:24

We are NOT in control of our account Data/Privacy - Deletion Fail

For my own reasons, I decided to delete my Uber account, as I wanted to create a new account, simple enough? Nope... doesn't seem like I'm in control of my data/privacy

I did what anyone would do and follow Uber's account deletion procedure, everything went okay, I got a email stating that after a month my account will be deleted, however if I sign in before then...my account will be reactivated.

After a month of waiting, I'm all excited to create my new account and I tried to create an account and it states I am already a user, and I should sign in. Maybe this is a technical issue?

I reached out to Uber on Twitter and they send me a link to the same procedure that I started with to delete my account, I informed them that I have already went through the deletion procedure, they then got support to contact me via mail.

I informed support of my issue and they again directed me to the deletion procedure, I AGAIN informed them that I have already done the deletion procedure....They asked me to do it again and then thereafter create a new account...I did as they asked and my account was still not deleted.

I informed support that my account is still not deleted, and they kept telling me its deleted via automated response, I then contacted them via twitter again telling them that the support method is not working.

They then said and I quote...

"As there are no further actions that can be taken here, we won’t be able to respond to further messages on this issue."

As a client of your product, I'm telling you that my issue is not solved, you rather tell me you not able to respond to my messages?

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