Waste of Money

This is now the second time I have had a terrible experience ordering through Uber Eats, and I am extremely disappointed.

I recently ordered KFC from the Florida branch, and once again the food that was delivered was completely unacceptable. The meal was in such a poor condition that I could not eat it at all, which means I have wasted my money on food that had to be thrown away.

I immediately tried to report the issue through the Uber Eats app, but the support system is not responding to my complaint, which is very frustrating. As a paying customer, I expect proper assistance when something goes wrong.

It is honestly a disgrace for a store like KFC Florida to allow food of such poor quality to be sent to customers, especially through a delivery platform like Uber Eats that people rely on for convenience and quality.

This is now my second bad experience, and because of the lack of response from support, I am done using Uber Eats. Customers should not have to pay for food they cannot eat, nor should they struggle to get assistance when they raise a legitimate complaint.

I will be posting this complaint here because the issue has not been addressed through the app, and I hope it encourages Uber Eats and the KFC Florida branch to take accountability and improve their service.