Very unhappy customer

After placing an order on uber eats I received a message saying the the order did not go through so I placed another order, somehow both orders went through and I tried to cancel but received a response saying they cannot cancel. I do not think I should be held accountable for an issue on the app, my account was also debited twice and I think this is very unprofessional of uber eats. There was no accommodation of any sort. I am a very unhappy customer.