Very unhappy client of UberEats

An amount of R156.41 went off my account on 11 August 2024 at 21:00 after trying to place an order at McDonald's Retail Crossing through UberEats. The order never went through nor did I receive an order number or confirmation. I contacted UberEats immediately through support on the app, I have sent multiple emails and to this day, 16 August 2024, have I not received any feedback or my refund as requested.

I consider this as *****ing, because the payment was quickly to be deducted but no attempt was made to deliver my food.

I want a refund as soon as possible. Also, I will NEVER support Uber or UberEats again due to my horrible experience.