very *********** mxm

so i have am uber i was trying to request with cash and they told me i cant i need to use card i didnt have any amount on my card i had to ask for a lift from some guy late @ night where else i have uber app but it doent allow me to pay cash it only requires a card for what reason i dont know when ever u request with the card they take for ever to arrive the driver and they end up canceling the trip but u still need to pay the cancellation fee which is not my fault when u send an email to uber no response can someone in their department fix that app of mine????????????????I DONT WANT TO USE THE CARD OPTION I WANNA PAY CASH ,, can i be able choose my own suitable payment options with out being instructed please ASAP