very frustrating and unprofessional service!!!!!

i ordered online and paid food from KFC Equestria Pretoria via UBER EATS, KFC prepared my food and gave it to the driver boom closer to the time to deliver the driver called and promised to be there in that shouldn't've panic. i waited un till 2hours , my lunch time given was finished , no communication nothing untill i decided to call KFC and ask because the driver and UberEATS was not answering and no food was delivered , only to my suprise the lady who answered my call at KFC told me that my order was cancelled by me according to the info she had. this is very frustrating and unprofessional rotten service, i can never advice someone to trust or use the Uber eats services!!!! never In my entire life , i rather die of hunger than been frustrated with ffod that i paid for!!....