1 reviews | Active since May 2019
On the 6th March 2025, i wanted to purchase food on their App but my registered card did not have sufficient funds, so i loaded a new card for this purchase. The cost of the order was R148.10, so i paid, waited for my food and then ate. However, about 2 hours later, i recieve an SMS on my phone informing me that i had just accessed my online banking and this was strange to me as i only went online 2 hours ago. So when i then accessed my online banking, 3 additional charges had gone through 1. R500- 2. R500- 3. R148.10 (duplicated charge). I then called my bank, we blocked the card and then went into the branch for a new card and was informed that there's nothing they can do on their end as the funds had not yet cleared (Interestingly, the funds are still yet to clear). My bank wrote an email to uber eats about the matter and uber eats sent me an email requesting all kinds of information to resolve this issue, however, they just got back to me informing that i will no longer be getting food through them until i pay R148.10 coz my bank disputed the charge and i am battling to explain to them that i was charged the R148.10 twice.
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